Shipping & Returns

Shipping Policy

  • Most orders are shipped the same day or within 24 hours. This window depends on the time of day the order was received and/if the desired product is in stock.
  • All Shipping Costs are based on Table Rate or flat fee depending on the dollar amount of the order.
  • Our preferred Shipping carriers are USPS and UPS. The delivery time for both carriers from our office in Oklahoma City, OK ranges from 2 days for adjacent states all the way up to 5 days for those locations on both coasts. Locations outside the US may incur additional charges.
  • We will make every effort to insure your product leaves our office and arrives at your location in great condition.


Returns/Defective Policy

  • All products ordered from Melody House are non-returnable unless defective/damaged or shipped in error.
  • Product that is damaged/defective or missing must be reported within 15 days of receipt by calling our Customer Service Dept. at 800-234-9228.